Frequently Asked

Questions, answered.

Everything you need to know about ordering, pickup and delivery, our coffee, and Kueva Rewards. Still stuck? Reach out and we'll help directly.

Everything on our menu — pastries, cakes, and coffee alike — is made in-house in our Las Vegas kitchen the same day it's sold. Our coffee is small-batch roasted rather than bought wholesale, and our pastry team bakes in small runs throughout the day instead of prepping everything the night before. That means fresher product for you, and it's also why we built Kueva Rewards to reward every purchase, not just coffee.
Yes. Our 12 oz coffee bags — Espresso Blend and Noir — are available as Whole Bean or Ground. You'll choose which one you want on the product page before adding a bag to your box, so make sure to pick the option that matches how you brew at home.
We roast in small batches throughout the week rather than holding large stock, so bags typically ship or leave the counter within days of roasting. We rest every batch briefly after roasting to let it degas before it goes out, which gives you a cup that tastes balanced from the very first pour rather than harsh or flat.
Keep your bag sealed and stored in a cool, dark cabinet — not the fridge or freezer, which introduce moisture and dull the flavor. Our bags have a one-way valve that lets built-up gas escape without letting air in, so simply folding or clipping the top closed after each use is enough to keep it fresh. For the best cup, we recommend brewing within a few weeks of the roast date.
Online order-ahead for pickup is coming soon. In the meantime, you're always welcome to visit us in person at 6250 McLeod Dr, Suite 100, Las Vegas, NV 89120 — Monday through Saturday, 5:00 AM to 4:00 PM, and Sunday, 8:00 AM to 4:00 PM — and we'll take care of you at the counter.
We deliver across the Las Vegas valley, with free delivery on orders over $60. Choose Delivery at checkout and we'll get your order baked, brewed, and on its way the same day whenever possible.
Earn 1 Kueva Point for every $1 spent, and every 100 points can be redeemed for a $5 reward on a future purchase. Your points and rewards are tied to your Kueva account, so sign in (or create an account in seconds) before you check out to make sure every order counts. When you're ready, apply your available rewards right from your cart.
Every Kueva product earns points — coffee bags, cold brew, cakes, tarts, and cookies all qualify, with no restriction to any one category. Points are calculated on the amount you actually pay, so any Kueva Points reward applied to an order reduces the points earned on that portion of the purchase.
No — your Kueva Points stay on your account with no expiration date. They'll simply keep accumulating toward your next $5 reward every time you shop with us.
Because everything we make is fresh and perishable, we're not able to accept returns once an order has been picked up or delivered. If anything about your order arrives incorrect or damaged, reach out within 48 hours and we'll make it right with a replacement or refund.
The quickest way is the Contact Us link in our footer below, or you can find and message us on Instagram or Facebook. You're also always welcome to stop by our Las Vegas shop in person during business hours.