Because everything we make is fresh, our approach to refunds looks a little different from a typical retailer. Here's exactly what to expect for coffee, baked goods, gift cards, pickup orders, and shipped orders.
Because our coffee and baked goods are perishable, we can't accept returns simply because of a change of mind or personal taste preference. We stand behind the quality of everything we make — if something about your order isn't right, see Damaged, Incorrect, or Missing Orders below.
If your order arrives damaged, incorrect, or missing an item, contact us as soon as possible after you receive it. Please have your order information on hand, and a photo if you can — it helps us sort things out quickly.
We'll review what happened and, when appropriate, send a replacement or issue a refund.
Need to cancel an order? Contact us as soon as possible and we'll do what we can. Once an order has entered preparation or has already shipped, cancellation may no longer be possible.
Kueva Gift Cards are non-refundable and can't be redeemed for cash, except where required by law.
Approved refunds are returned to the original payment method used at checkout. Once we issue a refund, it can take your bank or card issuer a few extra business days to appear on your statement — the exact timing is outside our control.
If something about your order isn't right, reach out and we'll take care of it.
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